Shipping and Installation

ESTIMATED COMPLETION DATE

According to your confirmation, please add 4 to 5 weeks upon submit all of signed and approved work order. You will receive progress pictures during manufacture, please make sure to review them carefully. 

ESTIMATED DELIVERY DATE

Once door is completed in manufacture, you will receive “final inspection pictures” and your final payment is due. Once payment is received, your doors start export process and will be dropped off at carrier’s terminal for delivery. After drop off, a PRO number and estimated time of arrival will be provided. Please note, this is an ESTIMATE, and not an exact date of when your door will arrive, so please don’t make installation or unloading arrangements until the carrier calls you to schedule an appointment for delivery. If the carrier hasn’t called you a day before the ETA, contact them at phone number provided. Use your Pro Number as a reference to your shipment.  

UNLOADING INSTRUCTIONS

Please discuss this with the driver when he calls you to schedule the appointment for delivery. Due to the weight and size of these shipments, it will be the sole responsibility of the customer/consignee to unload the merchandise off of the truck and move the pallet to storage or installation place. Their size prevents the truck’s lift gate from being used. You can unload the pallet off of the truck as follows:

You can have a work crew/some friends with either a forklift or front end loader to remove the crates from the truck.

You can unload the door without a forklift by unloading it in parts. The doors are packaged in a way where you can unload it as follows: frame, door, glass panes. The only other option for delivery will be to send the merchandise to a business that has a loading dock or a forklift. It would then be your responsibility to have it moved to the job site.

YOU ONLY HAVE A MAX OF 20 MINUTES TO UNLOAD OTHERWISE YOU’LL BE CHARGED EXTRA

Also if you request to use the lift gate from their truck you will be billed extra, and the lift gate is not strong enough to hold the weight. Please plan accordingly.  

IF YOU ARE A LOCAL CUSTOMER, THE PREVIOUS UNLOADING INSTRUCTIONS don´t apply to you
After you provide your payment, the door starts exporting process and it is delivered to our storage in San Diego. Once in San Diego, we will schedule a delivery appointment so you can receive your door to the address you provided on the design confirmation. The delivery time will be given as a window (just like cable and telephone company technicians work), where we will tell you between 12 and 4 i.e. We´ve then call you an hour to 2 hours before they get there so you can expect the delivery. Our delivery crew will unload and place the doors where you need them to be. Remember to sign the paperwork they will provide you upon their arrival.  

PACKAGING

All our products are carefully packaged with fabrics and soft materials to ensure that nothing will touch your door as it ships to your home. That is also a process that has been perfected, we are always looking to protect your door as it was just magically teleported to you, to avoid ANY imperfections as we believe you deserve nothing but perfection.

INSTALLATION

Installation is not included in our service. Inside the crate you will find installations screws, touch-up paint cans, and the door sweep. Also you will find the installation manual, warranty information and key to your doors taped to the glass.

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